Winning Patient Engagement Monopoly
I always loved the game Monopoly as a child. The whole concept of strategically pushing your opponents onto Boardwalk so you could cash in was thrilling. Patient Engagement is much like Monopoly with the payout of being better patient healthcare and increased medical practice revenues.
Still the Patient Engagement Monopoly Game has different aspects to maneuver for final payoff. The pitfalls being instead of “Going Straight to Jail, Do Not Pass Go”, you have HIPAA Compliance Standards, Malpractice Liability and Patient Apathy. Your Chance and Community Chest Cards are more like “Is the patient following their prescribed care plan or have they dropped out of sight only to return in an urgent care episode?”
For physicians, medical staff and practice administrators keeping patients active in their health care initiative can be a greater challenge then facing your opponent who owns both Park Place and Boardwalk with hotels on each spot. However, for medical practices that master the challenges of patient engagement, the payoff can make you the instant winner.
Five Patient Engagement Tools That Will Have You Passing Go!
Plan Your Game for Patient Engagement Strategies
Your practice must have a game strategy for not only enticing patient engagement but mastering it. A key to this is often seeking great patient engagement advisors or consultants. A consultant, such as Medical Consultants Group, will plan a strategy session with you and your team; getting to know what your practice strengths are as well as your patient process weaknesses. A consultant can also work with your HIPAA Compliance Officer to assure all actions are met for compliancy.
Do Not Jump Ahead
Once your Patient Engagement Framework is in place, take the time upfront to gather the background information. Accommodate for extra time at the beginning to acquire ALL patient contact and treatment historical information. Be especially cognizant that many patients are seeing multiple physicians and you will want this information to select the proper game pieces for their individualized care plan.
Form an Alliance with Your Team and Your Patients
Communication is the critical component to all Patient Engagement Systems. Find out what the best modes of communication are for your patients, email, cell phone or voicemail…each patient may be different. Make sure your plan provides for Reminder AND Follow-Up contacts, this is crucial especially with Chronic Care Management patients.
Last, leave out the judgement. Yes, there are those patients who can be a challenge. However, most patients do want to get and stay healthy. Before making any contact with a patient put yourself in their shoes, draw the Empathy Card from the card pile.
Go for the Railroads! Get Creative in Your Game Play
Step outside the box when it comes to Patient Engagement Solutions, get to know your players. Possibly simple steps such as offering evening appointments once a week or a YouTube video tutorial for follow-up care would be a good fit for your patients. In a recent Health IT News article, a neurologist highlighted an “out of the box” idea his team had for better patient engagement.
“…in addition to patient scheduling functions with date sensitive content delivery. In the 90 and 120 days following spinal surgery, patients were given an iPad pre-populated with these digital education materials in addition to the formal outcomes surveys,” said Dr. Jonathan Slotkin, Director of Spinal Cord Injury Research. Geisinger Medical Center.
Forget the Board, Go EHR!
The game changer for medical practices is the adoption of Electronic Health Records (EHR). According Health IT.gov as of January, 2015 approximately 83% of medical practice physicians have adopted an EHR system for their offices. EHR however, is more than just digital patient records, it is about setting up your practice to operate seamlessly in the digital medical frontier while enhancing patient engagement technology.
The EHR benefits are:
- Efficient access to patient care information for both physicians and patients
- More accurate data and readability for staff – less Malpractice Liability
- Better storage and security solutions meeting HIPAA Compliance
- Enhanced patient communication options
- Increased revenues due to accurate medical billing, effective patient scheduling and prompt payment solutions
To master the monopoly board of patient engagement you need all the best pieces. At Medical Consultants Group, we offer solutions that can make your practice the top hat of patient engagement. Contact us for a free assessment of your medical practice to see if you can Pass Go and Collect the revenues.
To become part of an exciting new community of professionals discussing the opportunities for growth in Patient Engagement join the Medical Consultants Group’s Patient Engagement LinkedIn Group.